Plus Case

Based on the results they knew when to open more cash registers

and when to give more attention to the bread area.  

The result: much happier customers! 

" Trylikes really ads value to our business."

Bart Groesz

Owner, Plus Supermarket Rozenburg

Bart knew exactly what he wanted to use the TryLikes measuring stations for. 'What do customers think of our bread supply, how do they experience the checkout at the cash registers, what do they think of the quality of our fruit and veg and what's their general impression of our customer experience?' the entrepreneur enumerates. 

Here's what Bart loved!

  • Real-time insights on our customer perceptions
  • Simple and efficient
  • Clear reports to talk through during weekly MT meetings

TryLikes questions asked during the
Customer Journey

4 questions

  • Do we offer enough variety? - bread assortment
  • How is the quality of our fruits and vegetables?
  • Did we serve you quickly - Cash registers
  • Would you recommend us? - Exit

Average response rate: 25%.  

What happened next? 

After only 5 weeks Groesz already got the first couple of clear results in. It turned out cash register checkout times on Tuesday mornings between 10 and 11 scored considerably lower than average. It also became clear that bread provisions on Wednesday afternoons received too many dislikes compared to other parts of the week.

‘Based on our first results, we’ve opened up more cash registers on Tuesdays during the periods that scored poorly. We’ve also improved our bread supply on Wednesday afternoons’ – says Bart.

How fast did we serve you?

How is the fruit & vegetable area today?

Stop guessing. Start measuring.

Measure the feedback of your customers or employees to improve your company’s potential. 
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