« Quick, Easy and Transparent »

MSD Animal Health

Paul Peters

Facility Account Manager, MSD Animal Health, +2100 employees

Here’s what they loved

Easy for employees to give feedback regarding our services

TryLikes measuring stations work stand alone, so they are easy to move around and measure several subjects

Smart Question Cards; you can easily change the question and it’s automatically updated in your TryLikes dashboard

Paul Peters, Facility Account Manager at MSD, had been on the lookout for a good feedback tool for a while. He wanted something super accessible that could get them a lot of response to measure the quality of the services they provide. When he came across TryLikes he knew he’d found exactly what he was looking for.

Position of the measuring stations and TryLikes Questions.
Average response conversion: 62%

Soon, Paul and his colleagues received their first feedback data and learned that there was room for improvement. Particularly when it came to the cleaning process and the quality of the coffee at one of the departments.

> Coffe Rating
Before machine cleaning process

> Coffe Rating
After intervention

Once they knew what needed to be improved, it didn’t take long for the Maintenance Team to make things right again: The cleaning process has gone through some adjustments and the coffee machine’s settings have been double-checked since.

After changing the settings for the coffee machine people were much more happy about the taste.

Good coffee is important to create happy employees!

+26%

IMPROVEMENT ON COFFEE QUALITY

Results

Cleaner toilets and good tasting coffee. Rating went rom 66% to 92% likes! ‘Quick, easy and transparent,’ that’s how Paul describes TryLikes. When asked about the future of his company and the real-time feedback measuring system he said: ‘As long as we can keep triggering our customers to rate our services by asking them the right questions, there is a real added value for our organisation.’

Stop guessing. Start improving.

Measure the feedback of your customers or employees to improve your company’s potential. Ready to expand your business intelligence?

CONTACT US

Fill out this form so we can help you create the ultimate CX
I'd like to use TryLikes for
Customer experience measuringHR/Facility employee measuringSmart Store insightsOther