Frequently Asked Questions
What about children and employees that are voting?
TryLikes works with a touchpad with a thumbs up and thumbs down. The touchpad has several ways to filter out children voting;
We measure the size of your finger. If the finger is too small it will not be registered as a vote. The size of allowed finger sizes can remotely be configured.
We have power press protection; as long as you keep pressing multiple times the vote will be registered as one vote. There is a delay of 5 seconds (default) We can change this to the amount of seconds that fit the question and/or location of the measuring station
If we see ‘playful’ behaviour in the data we can filter this in our backend and show it as one vote.
Onboarding teams and employees the right way will give them “ownership” of the system which will result in social control
How do we see the data?
Measuring stations upload the data to the online dashboard, to your mobile app and the real-time feedback player. The dashboard is visible for any employee with a login. TryLikes also analyses the data for you and will send notifications and tips on targets and challenges. The store manager or team members decides on what device they prefer to see the data. We also send weekly reports via e-mail, on a day that suits the team best.
What is special about asking question within the experience?
Do you know the study of nobel price winnning Dr. Daniel Kahneman; ‘the Experiencing me vs. the Remembering me’? As Dr. Daniel Kahneman explains we have our experience and our memory of it. If we get away from the actual experience it changes our memory of it. So asking questions within- or as close as possible to the experience will give you the most honest feedback.
Can we choose which employee division sees only specific data information?
The login can be authorized on several levels. A district manager can see the data of their district only, the store manager of the store (although we advice to also show results of the other stores to keep the positive competition going) and management can see all data. We will send reports that fit the needs of the several roles. You can easily compare results of stores and departments.
What kind of IT infrastructure or installation specifications do we need?
None. We love to keep it simple. TryLikes is a completely stand alone solution. Not even plug, just play!
What is a TryLikes real-time feedback player?
TryLikes also shows the data on TV-screens via their real-time feedback players. These players do not need any IT connection either. The screen at the back of your store can show the data of the same day last week compared to real-time. This gives all employees direct insights and makes sure that insights turn into action! You can also show results to the consumer in a second stage.
How easy is it to change questions?
TryLikes used Smart Question Cards. That means as soon as you change a question, the device recognizes the question and sends it automatically to your dashboard. We do not work with a digital screen, because feedback will drop dramatically (ten times or more) because consumers are afraid they need to fill in multiple questions and leave their email address and therefore ignore the screen.
Is it easy to move measuring stations?
All measuring stations are a stand alone solution and work without any connection to an IT infrastructure or WiFi. The stations work on battery so there is no need for power outlets in store either. You can easily change measuring stations to another position within the store or to a totally new store/location.
One question is too simple / why not use a tablet and ask multiple questions?
- Customers are not at your store to provide you with their feedback and opinions all the time. They are there to enjoy your wonderful store. Giving a quick feeling regarding certain experiences will be the maximum effort most shoppers want to give. By dividing your questions and placing them at the right location you will get more honest and accurate feedback. And you are addressing the ‘experiencing me’ instead of the ‘remembering me’.
- By asking specific questions you will already tackle problems and get the right insights with one answer (thumb up or -down)
- A tablet will get you at least 10x less answers because people are afraid they will be ‘tricked’ into more questions and are afraid that they have to fill in their email addresses. A test showed 3000 votes on our measuring station with one question versus 70 votes on a tablet with one question, while both device were given the same look and feel and placed on the same spot in the store!
Why shouldn’t I measure the real-time customer- or employee experience?
We honestly have NO idea! Like we always say; stop guessing. Start measuring!